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What You Need to Know Before You Open an Account

Access to frist99 depends on your local law and whether your region is eligible — we want you to understand those conditions before you start.

Account eligibility by regionBangladesh access conditionsWallet-linked account rulesDispute and complaint pathAccount closure rights
frist99 What You Need to Know Before You Open an Account
ACCOUNT PROTECTION STANDARDS

How We Protect Your Data and Account Rights

Your account data — including your wallet details for bKash, Nagad and Rocket — is stored with encryption and is not shared with third parties outside of what is required for payment processing and legal compliance. We keep account activity records for as long as required under our applicable policy framework. You have the right to request a copy of your personal data, ask us to correct inaccurate records, or request account closure at any time through the support channels listed on this page.

Data Retention

We keep your account and transaction records for the period required under our policy. You can request a summary of what we hold by contacting support directly via email.

Cookie Handling

Our site uses cookies to keep your session active and to remember your wallet preference. You can manage cookie settings through your browser without affecting your account login.

Account Security

Login is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Correction Rights

If your registered name, phone number or linked wallet details are incorrect, submit a correction request through the account message centre with supporting documentation.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a dispute over a transaction, or a request to close your account, our support team handles all of these. You can reach us through live chat, email or your account message centre — all three paths connect you to the same team. For legal document requests or formal complaints, email is the most reliable route because it creates a written record for both sides.

Live Chat Reach the support team directly from your account dashboard. Use this for quick eligibility questions or to flag a transaction concern before it escalates.
Email Support Send formal legal queries, account closure requests or complaint documentation by email. You will receive a written response that can be kept for your records.
Account Message Centre Log in and use the in-account message tool for dispute follow-ups or to submit verification documents tied to your bKash, Nagad or Rocket wallet.

Common Legal and Eligibility Questions

These are the questions we hear most often about account rights, eligibility conditions and what happens when a dispute arises. If your question is not here, the support team can respond in writing through email or the in-account message centre.

Yes. Access depends entirely on whether online betting activity is permitted under the laws in your region. We do not make that determination for you — it is your responsibility to check.

You can request account closure and data deletion by contacting support via email. We will process the request in line with our retention policy, which may require us to hold certain records for a defined period.

Any verified balance in your account will be returned to the linked bKash, Nagad or Rocket wallet after the standard account review process is completed. Unverified balances may be withheld pending documentation.

Email our support team with your account ID, the transaction reference and the date of the disputed activity. Email is the correct route because it creates a written record that both parties can reference.

We reserve the right to restrict or close accounts that breach our terms, including access from ineligible regions or failed identity verification. We will notify you through your registered contact details where possible.

Contact support immediately through live chat or the in-account message centre to request an account freeze. Follow up by email with a formal report so there is a written record of the incident.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.