Reference

What You Agree To When You Use frist99

These terms set out the rules that apply to your frist99 account — from opening it to making deposits through bKash, Nagad, or Rocket and requesting withdrawals.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal conditions statedGoverned by eligible regionsUpdates notified via account

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TERMS CONTACT PATHS

Reach Us About Any Terms Question

If you have a question about how a specific clause applies to your account, or you want clarification before you fund your wallet, our support team handles terms queries directly. You can reach us via live chat inside your account dashboard, by email, or through the help section on the mobile site. We aim to respond to written queries within one business day.

Live Chat Open your account dashboard and tap the chat icon. Live chat connects you to a support agent who can clarify any clause in these terms.

Email Support Send a written query to our support address listed in the help section. Useful for detailed questions about withdrawal conditions or account eligibility.

Help Section The help section on the mobile site covers common terms questions, including bKash and Nagad deposit rules, account verification steps and payout conditions.

How These Terms Apply to Your Account

frist99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with frist99, you confirm that you have read and accepted these terms in full. They govern every interaction — account registration, wallet funding via bKash, Nagad, or Rocket, placing activity on the platform, and requesting any payout back to your mobile wallet.

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We may update these terms at any time, and continued use of your account after a published change means you accept the revised version. You are responsible for keeping your login credentials secure; sharing your account or allowing a third party to operate it is a
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breach of these terms and may result in account suspension. Any funds deposited through your linked bKash, Nagad, or Rocket number are tied to your verified account only. Eligibility to use the platform depends on local law in your region — we do not make any
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legal representation about availability where local regulations restrict access. If any clause is found unenforceable, the remaining terms continue to apply. These terms are the complete agreement between you and frist99 and replace any earlier version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE UPHOLD THESE TERMS

What We Do to Keep This Agreement Fair

These terms are not just a legal formality. We apply them consistently so your account operates predictably — from the first bKash deposit to each Nagad or Rocket withdrawal you request. Below is how we handle the areas that matter most to you as an account holder.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We never ask for your bKash or Nagad PIN — any message requesting it is not from us.

Wallet Verification

Withdrawals are sent only to the mobile wallet number registered to your account — bKash, Nagad, or Rocket. This prevents funds reaching unverified third-party numbers.

Terms Updates

When we update these terms, we publish a notice inside your account. Continuing to use the platform after the notice date confirms your acceptance of the revised terms.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise it via live chat or email. We review each case against the published terms and respond in writing.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about how these terms work in practice — covering your account rights, wallet conditions, and what happens if circumstances change.

Yes. Any deposit made through bKash, Nagad, or Rocket to your frist99 account is subject to these terms, including the conditions around minimum amounts and wallet verification.

No. Deposits must come from a mobile wallet registered in your own name. Using another person's bKash, Nagad, or Rocket number breaches these terms and may result in suspension.

Pending withdrawals are processed under the terms in place when the withdrawal request was submitted. Updated terms apply to activity after the published change date.

The current version of these terms is always available on this page. If you need a dated copy for your records, contact support via email and we will send one.

In cases of suspected fraud, identity misrepresentation or wallet abuse, we may suspend access immediately. We will notify you in writing and explain the basis within a reasonable period.

Access to the platform depends on your local law and the eligible regions we serve. These terms cannot override applicable local regulations, so check your own legal position before using the account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Appfrist99 App InfoNagad Payment Gateway InfoPrivacy Policy

What You Agree To When You Use frist99

Reach Us About Any Terms Question

What We Do to Keep This Agreement Fair

Account Security

Wallet Verification

Terms Updates

Dispute Process

Frequently Asked Questions About These Terms

01 Do these terms apply to deposits I make through bKash or Nagad?

02 Can I use someone else's bKash number to fund my account?

03 What happens if frist99 updates the terms while I have a pending withdrawal?

04 How do I request a copy of my account agreement or these terms?

05 Can frist99 suspend my account under these terms without notice?

06 Does eligibility under these terms depend on where I am in Bangladesh?

Terms & Conditions

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