Reference

How frist99 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad or Rocket.

Account data onlybKash, Nagad, Rocket payment contextYour right to request, correct or remove dataMobile-first data handlingBangladesh-eligible regions

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Reach us through any of the channels below and mention that your query is about your privacy or account data so it gets to the right person quickly.

What This Privacy Policy Covers

frist99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to all account holders and anyone who browses frist99, subject to their local law and eligible regions. We collect your name, contact details, date of birth for age verification, and the payment method identifiers you use — such as your bKash or Nagad

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wallet reference or your Rocket account number. We do not store your full mobile wallet PIN or password at any point. Transaction records are kept for as long as your account remains active and for a further period required by applicable data-retention obligations. If you close
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your account, we retain only the minimum data we are legally required to hold. Data you submit during wallet verification — for example, a bKash-linked phone number — is used solely to match your account to your payment method and is not shared with third-party marketing
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partners. Cookies on our site track session activity and login state; they do not track your activity across other websites. Your use of this platform and the data practices described here are subject to the laws of the region in which you access the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling Practices You Can Check

Your account security and data integrity are built into how the platform operates day to day. Here are the four areas we take most seriously — and what each one means in practice for your account and your payment details.

Wallet Data Isolation

Your bKash, Nagad or Rocket reference is stored against your account only. It is never passed to other account holders, and staff access is logged and restricted to verified support roles.

Cookie and Session Control

Session cookies keep you logged in while you play. You can clear them at any time through your mobile browser settings without affecting your account balance or history.

Data Retention Period

Active accounts retain full transaction history. Closed accounts are stripped to the minimum required by applicable obligations, with no marketing data kept beyond that point.

Correction and Access Requests

You can ask us to correct your name, phone number or payment reference at any time. Submit the request via live chat or the account Help Centre and we will confirm the change within a reasonable period.

Common Questions About Your Privacy Rights

These are the questions we hear most often from account holders in Bangladesh about how their data is used, stored and accessed on frist99.

We collect your name, phone number, date of birth and the payment method you register — such as your bKash or Nagad number. We collect only what is needed to run your account.

Yes. Your wallet reference is stored in an isolated field tied only to your account. It is not visible to other users and is accessed only by verified support staff when resolving a payment issue.

Yes. Submit a data access request through live chat or the account Help Centre. We will verify your identity and provide a summary of the data we hold on your account.

Contact our support team and request account closure along with a data deletion request. We will remove marketing data immediately and retain only what applicable obligations require us to keep.

No. Your contact details and payment references are not passed to third-party marketing partners. Data sharing is limited to service providers who help us operate the platform, under strict confidentiality terms.

The policy reflects our standard practices, but your rights and our obligations depend on your local law and eligible regions. Access to the platform itself is subject to local legal requirements.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFrist99 Glossary InfoSlot Mania

How frist99 Handles Your Personal Data

Contact Us About Your Data

Data Handling Practices You Can Check

Wallet Data Isolation

Cookie and Session Control

Data Retention Period

Correction and Access Requests

Common Questions About Your Privacy Rights

01 What personal data does frist99 collect when I open an account?

02 Is my bKash or Nagad wallet number stored securely?

03 Can I request a copy of all the data frist99 holds on me?

04 How do I ask frist99 to delete my data?

05 Does frist99 share my data with third parties for marketing?

06 Does this privacy policy apply the same way in all regions of Bangladesh?

Privacy Policy

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